Local governments have gone through a significant level of transformation in order to respond to the funding and cost pressures combined with other pressures like the welfare reform and the universal credit. While most of them have adopted one or the other form of shared services on the back-office processes and sharing of basic infrastructure to underpin the frontline services, there is a continuous need to generate more income and further cost efficiencies.
The authorities are increasingly looking for ways to rewire service delivery to ensure that the services remain fit for purpose in the context of smaller budgets. We help the local authorities to review their current shared services operating model to deliver further efficiencies. We take their transformation journey to the next level of evolution. Our transformation programme design combined with digital public services expertise helps them avoid cutting of services and continuously improve the customer experience.